System Inventory Failed

Unanswered Question
Sep 11th, 2007


Half of my monitored devices failed this process, which include GSR and some Cisco7609..

I'm out of idea what may caused this, because some of the CIsco7609 are collected successfully.

Thanks in advance..

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Joe Clarke Tue, 09/11/2007 - 22:07

What error do you get trying to collect the inventory? What errors are seen in the IC_Server.log?

Joe Clarke Wed, 09/12/2007 - 08:41

I see two exceptions in here that point to problems with the CISCO-FLASH-MIB on and I'm not sure what these devices are or what software version they are running, but you may be able to workaround this problem by increasing the SNMP timeout under RME > Devices > Device Management > RME Devices > Edit Device Attributes. Try going to 10 seconds first, and keep steadily increasing it until inventory collection succeeds.

naive.naive Wed, 09/12/2007 - 08:48

those are GSR, and yes, I've increased the timeout to 20, but it still failed..anything else ??

can you do me a favor, please remove the IP address..

Joe Clarke Wed, 09/12/2007 - 08:51

If the information in this log is security-sensitive, you should not have posted it. I will request this thread be removed from the forum, but you will now need to work your issue with TAC.

naive.naive Wed, 09/12/2007 - 08:59

so sorry, i did not mean that the information is sensitive.

go back to the problem, is there anything else can be amend, other than the snmp timeouts?

Joe Clarke Wed, 09/12/2007 - 09:21

Keep increasing the timeout. Try 60 seconds. If that does not work, try 90.


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