Can anyone please help?
Our organisation has 1500 phones which is increasing monthly due to a rollout.
We have noticed a long delay on the phones ie pick up/transfer/answer/end call. This is due to the CPU spiking each time any call is made to another ext.
We have found that some traces reveal numbers of pick up groups. Once the destination ext number has its pick up group removed the call no longer spikes the CPU and there is no delay.
We obviously cannot remove all pick up groups, neither can we stop staff calling each other.
ANY HELP/INFO WOULD BE GRATELY APPRECIATED