Am I entitled for a hardcopy certificate?

Unanswered Question
Sep 12th, 2007
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I passed ICND 640-811 last July 19 for CCNA recertified. Already appear in tracking system that I was recertified for CCNA but I did not recieve my hardcopy certificate and did not even appear in tracking system that my CCNA kit was mailed.

Am I entitled to receive a hardcopy certificate?

Thanks in advance for your replies.

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