09-12-2007 02:55 AM - edited 03-15-2019 04:55 AM
I add Extension Mobility service in the call manager and create device profile for 7970 and defualt device profile and make subscription for the phone to the service and i have user which is associated with the phone but when i press the services bottun in the phone the service is not appear and showing (HOST NOT FOUND) messege also i configure the address book service but its not apear also for the extension mobility URL when i paste it in the browser it showing the XML application but address book showing error
also i download the address book syncronizer but i am not able to log into it using the user ID and passowrd for my user!!!!
please advice do i miss to configure something or whats going on.because i followed the instructions in the cisco documentation for both services.
09-12-2007 04:20 AM
I think you should change server names into IP addresses in IP Phone Services config and Enterprise Parameters.
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regards,
pk
09-12-2007 04:25 AM
hi sir
its already IP address i didnt used the name of the server!!!!!
its very strange i think you also who is replaying to me in the phone backgroung issue
as i told you i review every thing more than 50 times but also not working even i remove every thing and configure it from the scratch more than two times same results nothing new
09-12-2007 04:27 AM
Do you have firewall between phones and CCM?
What is your IP addressing and routing?
09-12-2007 04:30 AM
no i dont have any firewall betewwn the phones and the CCM and i am using private ip address for both voice VLAN and servers vlan
its simple intervlan routing
09-12-2007 04:39 AM
Can you upload screenshots for Enterprise Parameters and IP Phone Services configuration?
09-12-2007 04:53 AM
09-12-2007 07:50 AM
i think your problem is not more than this:
you have a space between (= #) in (....device=#DEVICENAME#) service URL.
just omit this space, and the EM service URL should look like this:
http://172.16.0.70:8080/emapp/EMAppServlet?device=#DEVICENAME#
hth
/majdi
09-15-2007 12:48 AM
hi sir
there is no any space between what you mension maybe you sow that on the pic
but i review it for you there is no spaces
and let me teel you somthing now just efore 5 ments i can see my extension mobility and address book services when i press service button on the phone
but the i can not log to any of them
extension moblity when i press select iss not take me to any place its just showing requesting for less than second and not lead me to the authentication page
for the address book service i am seeing this error (HTTP Error 404)that is the setuation now.
03-05-2011 11:12 PM
Hi
Was this issue resolved ???
I am having a similar issue now
11-12-2011 02:43 AM
Make sure you are subcribing the service with the users device profile.
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