CCME and 7931 ip phone

Answered Question

I can't access to directory or any feature on 7931 ip phone. Does it need to configure something on CCME before this available. not problem with another ip phone like 7961

PBX:CCME 4.1

7931 Firmware:cmterm-7941_7961-sccp.8-2-2SR1.tar

Thanks

Correct Answer by mark_gardner about 9 years 9 months ago

You are using the wrong firmware for a 7931, the firmware you posted is for 7941's and 7961's


Check this link


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html


Under Specifications check out the firmware loads for the 7931 for the particular cme version (4.1) you are using.


The specified load is


SCCP31.8-2-2SR1S.loads


In addition the 7931's require you to create an ephone template and specify the button layout required for the 7931, otherwise you wont have access to the directories, menu, settings etc.


example


ephone-template 1

softkeys idle Newcall Gpickup Cfwdall Pickup Redial Dnd Login

button-layout 7931 2


Then apply it to the ephone


example


ephone 3

no multicast-moh

ephone-template 1

mac-address AAAA.BBBB.CCCC

type 7931

button 1:1


HTH



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Correct Answer
mark_gardner Wed, 09/12/2007 - 07:31
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You are using the wrong firmware for a 7931, the firmware you posted is for 7941's and 7961's


Check this link


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html


Under Specifications check out the firmware loads for the 7931 for the particular cme version (4.1) you are using.


The specified load is


SCCP31.8-2-2SR1S.loads


In addition the 7931's require you to create an ephone template and specify the button layout required for the 7931, otherwise you wont have access to the directories, menu, settings etc.


example


ephone-template 1

softkeys idle Newcall Gpickup Cfwdall Pickup Redial Dnd Login

button-layout 7931 2


Then apply it to the ephone


example


ephone 3

no multicast-moh

ephone-template 1

mac-address AAAA.BBBB.CCCC

type 7931

button 1:1


HTH



rsefer Tue, 09/25/2007 - 06:53
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In my case


When I answer a call from outside

Transfer button is inactive


Please Help

paolo bevilacqua Tue, 09/25/2007 - 11:45
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Do you havesoftkey correctly configured in ephone-template ? And which IOS are you using ?

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