09-12-2007 07:20 AM - edited 03-14-2019 11:30 PM
I can't access to directory or any feature on 7931 ip phone. Does it need to configure something on CCME before this available. not problem with another ip phone like 7961
PBX:CCME 4.1
7931 Firmware:cmterm-7941_7961-sccp.8-2-2SR1.tar
Thanks
Solved! Go to Solution.
09-12-2007 07:31 AM
You are using the wrong firmware for a 7931, the firmware you posted is for 7941's and 7961's
Check this link
Under Specifications check out the firmware loads for the 7931 for the particular cme version (4.1) you are using.
The specified load is
SCCP31.8-2-2SR1S.loads
In addition the 7931's require you to create an ephone template and specify the button layout required for the 7931, otherwise you wont have access to the directories, menu, settings etc.
example
ephone-template 1
softkeys idle Newcall Gpickup Cfwdall Pickup Redial Dnd Login
button-layout 7931 2
Then apply it to the ephone
example
ephone 3
no multicast-moh
ephone-template 1
mac-address AAAA.BBBB.CCCC
type 7931
button 1:1
HTH
09-12-2007 07:31 AM
You are using the wrong firmware for a 7931, the firmware you posted is for 7941's and 7961's
Check this link
Under Specifications check out the firmware loads for the 7931 for the particular cme version (4.1) you are using.
The specified load is
SCCP31.8-2-2SR1S.loads
In addition the 7931's require you to create an ephone template and specify the button layout required for the 7931, otherwise you wont have access to the directories, menu, settings etc.
example
ephone-template 1
softkeys idle Newcall Gpickup Cfwdall Pickup Redial Dnd Login
button-layout 7931 2
Then apply it to the ephone
example
ephone 3
no multicast-moh
ephone-template 1
mac-address AAAA.BBBB.CCCC
type 7931
button 1:1
HTH
09-12-2007 11:03 AM
thanks for your help. It's a bad paste on my note. I use the good firmware but why i don't do is ephone-template. I'm going to try this solution, i give you feedback later
Many thanks
EB
09-25-2007 06:53 AM
In my case
When I answer a call from outside
Transfer button is inactive
Please Help
09-25-2007 11:45 AM
Do you havesoftkey correctly configured in ephone-template ? And which IOS are you using ?
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