Pickup a call when you are on a call

Unanswered Question

My customer wants to be able to PICKUP a call for someone in the pickup group while being on a call.

I could not find a PICKUP button in the softkey template under Connected / On Hold states. Is there a way to add this into my softkey template.

Current workaround:


The user has to put the existing call on hold and press New Call then press Pickup.


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
anderson-david Thu, 09/13/2007 - 01:55

Hi Joel,

you cannot pick up a call while you are connected to a call already. The only way to do this is by putting your current call on hold and then picking up



Keith Fulcher Tue, 07/08/2008 - 23:17

Is it possible to configure "Feature Access Codes" for this in the CUCM 6? Like pickup using **3 , or something like that. I am trying to think of a way to cut down key strokes. Right now it is :

Hold - New Call - Pickup - Toggle Down - Answer.

Which is simply too much to expect of a user.


This Discussion