OSM-4GE-WAN-GBIC module

Unanswered Question
Sep 13th, 2007

hi guys,

Need your help.

OSM-4GE-WAN-GBIC module of cisco 6509 switch got reloaded, while rebooting it gave the lcp failed to go online error and card did not came online.after jack out jack in it came up. now it is working fine for last 24 hours.

Need to find out the route cause of failure.

system error logs given below,

Sep 12 11:50:16.456: %CWAN_RP-0-LCLOG_MSG: slot 8/0 PXF[1] Exception: mac_xid=0x1, cpu_xid=0x0

Sep 12 11:50:16.548: %CWAN_RP-1-LCLOG_MSG: slot 8/0 Toaster Exception Macro ID (0x00000001): External Column Memory 0 Exception

Sep 12 11:50:16.644: %CWAN_RP-1-LCLOG_MSG: slot 8/0 External memory exception on column 0 (0x00000008): Parity error type 4

Sep 12 11:50:16.780: %CWAN_RP-1-LCLOG_MSG: slot 8/0 FATAL ERROR: Fatal Management interrupt, gen_mgmt_intr_status 0x20, line_mgmt_intr_status 0x0, reloading

Sep 12 11:50:16.840: %CWAN_RP-1-LCLOG_MSG: slot 8/0 Toaster 1 Interrupt (0x00000020)

Sep 12 11:50:22.340: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet4/1, changed state to down

Sep 12 11:50:23.252: %LINEPROTO-SP-5-UPDOWN: Line protocol on Interface GigabitEthernet4/1, changed state to down

Sep 12 11:50:40.156: %OIR-SP-3-PWRCYCLE: Card in module 8, is being power-cycled off (Reset - Module Reloaded During Download)

Sep 12 11:50:40.332: %SNMP-5-MODULETRAP: Module 8 [Down] Trap

Sep 12 11:50:40.372: %OIR-6-REMCARD: Card removed from slot 8, interfaces disabled

Sep 12 11:50:40.536: %OSPF-5-ADJCHG: Process 10, Nbr 202.183.64.2 on GE-WAN8/1 from FULL to DOWN, Neighbor Down: Interface down or detached

Sep 12 11:50:40.220: %C6KPWR-SP-4-DISABLED: power to module in slot 8 set off (Reset - Module Reloaded During Download)

Sep 12 11:50:45.576: %OSPF-5-ADJCHG: Process 10, Nbr 202.183.64.2 on GE-WAN8/3 from FULL to DOWN, Neighbor Down: Interface down or detached

Sep 12 11:50:45.764: %OSPF-5-ADJCHG: Process 10, Nbr 202.183.64.3 on GE-WAN8/4 from FULL to DOWN, Neighbor Down: Interface down or detached

Sep 12 11:50:53.386: %OIR-SP-3-PWRCYCLE: Card in module 8, is being power-cycled off (Module not responding to Keep Alive polling)

Sep 12 11:50:53.386: SP: oir_disable_notice: slot8: lcp failed to go online

Sep 12 11:50:53.386: %C6KPWR-SP-4-DISABLED: power to module in slot 8 set off (Module not responding to Keep Alive polling)

Sep 12 11:50:53.390: SP: oir_disable_notice: slot8: lcp failed to go online

Regards

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smothuku Thu, 09/13/2007 - 02:10

Hi ,

It is better open a TAC case and let it be investigated.

In the output os show-tech you may find some traceback when the problem was occurered and can be decoded by TAC engineer to know the exact problem.i.e whether it is a bug or not.

%CWAN_RP-1-LCLOG_MSG: slot [dec]/[dec]: [chars]

An error has occurred on a module. The slot and CPU number are indicated after the CWAN_RP-1-LCLOG_MSG text. The error message that appears after the slot number is the original message from the module.

Recommended Action: Follow any instructions provided in the error message text. If no instructions are provided, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Related documents-

http://www.cisco.com/en/US/products/hw/routers/ps368/prod_release_note09186a00800b6059.html

http://www.cisco.com/en/US/products/hw/switches/ps708/prod_release_note09186a00800b6059.html

Thanks ,

satish

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