7961 Can't transfer

Answered Question
Sep 13th, 2007
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I have a phone that up until today was working fine. Now when the user goes to transfer a call the transfer button is not functional and is slightly greyed out. If you press it enough it says that this button is not active here. i hva reset the phone and changed the softkey template but still the same problem. there have been no changes that i know of in Call Manager. It is only happening on this 1 phone.

Anyone seen something similar?

Correct Answer by Rob Huffman about 9 years 9 months ago

Hi Liam,


That is a weird one! A few ideas, have you tried deleting the Phone and Directory Number (via Route Plan Report) completly and then trying to reconfigure it? Is this a "Shared Line"? Any changes to DN- Max Calls?


Just thinking out loud here :)


Let us know,

Rob

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Correct Answer
Rob Huffman Thu, 09/13/2007 - 06:08
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Hi Liam,


That is a weird one! A few ideas, have you tried deleting the Phone and Directory Number (via Route Plan Report) completly and then trying to reconfigure it? Is this a "Shared Line"? Any changes to DN- Max Calls?


Just thinking out loud here :)


Let us know,

Rob

liamcairns Fri, 09/14/2007 - 00:20
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Rob,

nice one. I checked the DN Max calls and for some reason it was sitting at 1 when we normally have it at 2. Changed it back and it worked. Don't know how or who changed it.


Thanks

Rob Huffman Fri, 09/14/2007 - 04:29
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Hi Liam,


Thank you for posting back and for your nice words and rating :) It's funny how things change magically sometimes!


Take care,

Rob

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