CCME Logging

Answered Question
Sep 13th, 2007

Hello,

I am trying to integrate my Cisco CME system with our call accounting system. I can parse the logs once I have them sent to my server, but I am wondering where the call logs show up? Do they show up in general logging (which I have not seen yet) or are there commands to get that going separately.

Any info would help.

Thanks,

Adam A. Filkins

Correct Answer by Rob Huffman about 9 years 5 months ago

Hi Adam,

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad861.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a6.html#wp1076106

Hope this helps!

Rob

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Correct Answer
Rob Huffman Thu, 09/13/2007 - 05:37

Hi Adam,

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad861.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a6.html#wp1076106

Hope this helps!

Rob

adamfilkins Thu, 09/13/2007 - 09:37

Wow - thanks for the help! It didn't take me any time at all to get that set up per your instructions. Is there any software that is set up to parse those logs - I have just been informed that the Call Acct. system we currently have does not support CME. (We currently use VXTracker).

Again, thanks for your help!

Adam A. Filkins

Rob Huffman Thu, 09/13/2007 - 10:15

Hi Adam,

You are most welcome :) There are a couple of Cisco Partners listed in this thread with good info from a recent "Ask the Expert" event. (Thanks Tony!)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Expert%20Archive&topic=Voice%20and%20Video&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde3c2a/55#selected_message

Hope this helps!

Rob

adamfilkins Thu, 09/13/2007 - 11:01

I'll give it a good read. Thanks again for all your help! You have me further than I thought I would be today! ?:^)

Adam

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