09-13-2007 05:26 AM - edited 03-14-2019 11:31 PM
Hello,
I am trying to integrate my Cisco CME system with our call accounting system. I can parse the logs once I have them sent to my server, but I am wondering where the call logs show up? Do they show up in general logging (which I have not seen yet) or are there commands to get that going separately.
Any info would help.
Thanks,
Adam A. Filkins
Solved! Go to Solution.
09-13-2007 05:37 AM
Hi Adam,
show call history voice - Displays the call history table for voice calls.
To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.
The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.
Call Activity Monitoring and Call History Logging
The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:
dial-control-mib retain-timer 10080
dial-control-mib max-size 500
From this doc;
Logging CDR to External Servers
Hope this helps!
Rob
09-13-2007 05:37 AM
Hi Adam,
show call history voice - Displays the call history table for voice calls.
To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.
The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.
Call Activity Monitoring and Call History Logging
The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:
dial-control-mib retain-timer 10080
dial-control-mib max-size 500
From this doc;
Logging CDR to External Servers
Hope this helps!
Rob
09-13-2007 09:37 AM
Wow - thanks for the help! It didn't take me any time at all to get that set up per your instructions. Is there any software that is set up to parse those logs - I have just been informed that the Call Acct. system we currently have does not support CME. (We currently use VXTracker).
Again, thanks for your help!
Adam A. Filkins
09-13-2007 10:15 AM
Hi Adam,
You are most welcome :) There are a couple of Cisco Partners listed in this thread with good info from a recent "Ask the Expert" event. (Thanks Tony!)
Hope this helps!
Rob
09-13-2007 11:01 AM
I'll give it a good read. Thanks again for all your help! You have me further than I thought I would be today! ?:^)
Adam
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