Rafael Jimenez Fri, 09/14/2007 - 08:07
User Badges:

I have other doubs, Can I have an ipccx without unity?

the call recording is a ccm or unity feature?.

thanks

Chris Deren Sat, 09/15/2007 - 14:42
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Off course you can have IPCCX without Unity, these are independent products.

CM 6.0 introduced call recording feature, IPCCX has on demand recording feature as well. For triggered recordings I recomad third party recordings products.


Chris

Actions

This Discussion