Call forward button for second line for 7940

Unanswered Question
Sep 13th, 2007

Hi,

I am having 7940 IP Phones in dual partition. Call Forwarding works only for Line 1. When pressing Call Forward Button on the second line we are getting a display like " that key is not active".

Does anyone knows how to enable Call Forwarding in Phone for second line also ?

Thanks,

Pete

I have this problem too.
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rob.huffman Thu, 09/13/2007 - 08:40

Hi Pete,

This is a restriction that all of us have struggled to overcome at one point or another:( this is in all current CCM Versions.

Currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/index.php?option=com_content&task=view&id=47&Itemid=85

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This is still outstanding:(

Hope this helps!

Rob

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