09-13-2007 11:27 PM - edited 03-14-2019 01:17 AM
I've configured Line 1 is ACD extn and Line 2 is private extn. I would like to know whether IPCCX report can see the call activity on Line 2 of private extn.
09-20-2007 06:46 AM
This URL should help you:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_2/user/guide/ipccReporting72.pdf
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
