Trouble queueing

Unanswered Question
Sep 14th, 2007
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Im having trouble finding the fault when trying to queue calls if all agents are busy. I have attached my script. It validates and debuged ok, but if all agents are busy, it drops the call to the voice mail option rather than queue up. Please help...



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arcaidy76 Mon, 09/17/2007 - 06:15
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If you do a Debug > Reactive script, what path does it follow. Do the agents logged in and other fields update correctly.

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