Problem integrating CCME with MS outlook and CRM

Unanswered Question
Sep 16th, 2007

Hi everybody. I've got 2 questions here.

1. After I installed Cisco TSP to enable dialing in outlook. I found every time after I finish one call, I can not dial immediately, outlook will say "Another program is using the selected telephony device. Try again after the other program is finished.", and I have to wait about 3 to 5 minutes until I am able to dial again. Is it something wrong with my settings? Or I have to tune the CCME?

2. If I want to enable dialing in M$ CRM, do I need to install sth else or just the TSP?

Hope somebody can give me some hint, thanks a lot!

I have this problem too.
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adolnicar Sun, 06/29/2008 - 11:35

We have the same problem, related to installing Cisco Unified CME Telephony Service Provider on WindowsXP workstations. We are using Version 2.1 (Cisco-CUCME-TSP-2.1.2.exe) of Cisco driver against CCME 4.3. Windows workstations are using Outlook 2003 - and users would like to use CTI functions. After performing this installation on several machines, we got like 50% success rate.

On many workstations we get this error:

"Microsoft Office Outlook: Another program is using selected telephony device. Try again after the program is finished."

Haw can we debug such error? How to find which program or service is really using TAPI device?


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