Hi everybody. I've got 2 questions here.
1. After I installed Cisco TSP to enable dialing in outlook. I found every time after I finish one call, I can not dial immediately, outlook will say "Another program is using the selected telephony device. Try again after the other program is finished.", and I have to wait about 3 to 5 minutes until I am able to dial again. Is it something wrong with my settings? Or I have to tune the CCME?
2. If I want to enable dialing in M$ CRM, do I need to install sth else or just the TSP?
Hope somebody can give me some hint, thanks a lot!