We are running IPCCX with 4.0.
I need a clarification Regarding The Report:"Detailed Call by Call CCDR Report".In which three Calls (from same caller ID)are sent to three different agents with same Node/SessionID/Seq.No and the same Start/End time. How is it possible!!!!!
Can some one clarify on this... and also session ID will be common for particular call or it will be different??
Pls. help me out!!!