Adding message during after caller input before transferring in Call Handle

rafael.cortes_2 · ‎09-17-2007

We ar running Unity 4.0(4). We have a Call Handler with caller input options. When a caller selects a caller input option, the client wants an additional greeting played before transferring to that caller input extension. For example if a caller selects option 2 a greeting plays "you have selected support please have your ticket number ready", then it transfers to that extension. Is this possible to due with Unity?

Ginger Dillon · ‎09-17-2007

Hi -

Yes this is possible. Currently, you have the caller input 2 option going to a call handler that transfers the call. Instead of routing the caller immediately to the call transfer handler, put in another call handler here. The caller goes to another call hander that provides the greeting you want, in this case "you have selected support please have your ticket number ready". Do not allow caller input on this handler. As the after message action, change from take a message to route to the handler that transfers the call.

Ginger

rafael.cortes_2 · ‎09-18-2007

Ginger,

Thank you very much for your help. That worked perfectly.

Rafael