Problems installing CCM 5.1

victorgarciaternero · ‎09-17-2007

After finishing the preinstallation I got the following error message:

Cisco Unified CallManager 5.1.2.3000-2

Critical Error

The installation has encountered a unrecoverable

internal error. For further assistance report the

following information to your support provider.

Script

"/usr/local/cm/script/5.1.2.3000-2/cm-dbms-install

install PostInstall 5.1.2.3000-2 5.1.2.3000-2

/usr/local/cm/ /usr/local/cm/

/common/log/install/install.log" exited with errors (1)

The system will now halt.

When I reboot the system I have the following error:

"INSTALLATION FAILED - restart installation to recover from failure"

And then, if I reboot the system with the Install DVD or Recovery DVD it stops working (no keyboard input and no video output).

What can I do?

Thanks.

Tommer Catlin · ‎09-17-2007

Sometimes the install does not go through. You are better off just putting in the DVD and start over. Takes another hour or so and it will install.

gogasca · ‎09-17-2007

Please take a look at this:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K37552136

It is for 5.0 but may be related.

Please let me know from which version you are upgrading or if this is a brand new install.

Thanks

victorgarciaternero · ‎09-17-2007

Thanks, but if I boot from dvd the system looks like it doesn?t respond to any input, and the monitor goes off. Is it normal? I simply boot inserting the dvd into the dvd unit, and I press F12 to go into the boot menu to select boot from dvd. Is it the correct procedure to boot from dvd?

Thanks.

Tommer Catlin · ‎09-18-2007

It should autoboot the DVD up to the install screen

tboynton · ‎09-19-2007

Yes, the DVD should boot to an install screen. A while back Cisco had sent out a batch of bad media. Just a thought.

It sounds like you are upgrading from some other version to 5.X. Are you using the same ip address on the 5.x server as you are on your other server?