09-17-2007 09:49 AM - edited 03-14-2019 11:35 PM
After finishing the preinstallation I got the following error message:
Cisco Unified CallManager 5.1.2.3000-2
Critical Error
The installation has encountered a unrecoverable
internal error. For further assistance report the
following information to your support provider.
Script
"/usr/local/cm/script/5.1.2.3000-2/cm-dbms-install
install PostInstall 5.1.2.3000-2 5.1.2.3000-2
/usr/local/cm/ /usr/local/cm/
/common/log/install/install.log" exited with errors (1)
The system will now halt.
When I reboot the system I have the following error:
"INSTALLATION FAILED - restart installation to recover from failure"
And then, if I reboot the system with the Install DVD or Recovery DVD it stops working (no keyboard input and no video output).
What can I do?
Thanks.
09-17-2007 02:22 PM
Sometimes the install does not go through. You are better off just putting in the DVD and start over. Takes another hour or so and it will install.
09-17-2007 06:27 PM
Please take a look at this:
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K37552136
It is for 5.0 but may be related.
Please let me know from which version you are upgrading or if this is a brand new install.
Thanks
09-17-2007 11:18 PM
Thanks, but if I boot from dvd the system looks like it doesn?t respond to any input, and the monitor goes off. Is it normal? I simply boot inserting the dvd into the dvd unit, and I press F12 to go into the boot menu to select boot from dvd. Is it the correct procedure to boot from dvd?
Thanks.
09-18-2007 08:58 AM
It should autoboot the DVD up to the install screen
09-19-2007 04:39 AM
Yes, the DVD should boot to an install screen. A while back Cisco had sent out a batch of bad media. Just a thought.
It sounds like you are upgrading from some other version to 5.X. Are you using the same ip address on the 5.x server as you are on your other server?
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