CiscoWorks Assistant 1.0 fails to start

Unanswered Question


Currently I'm experiencing a problem with CiscoWorks Assistant 1.0. It displays the message "Collecting existing server information. Please wait."

After about 5 minutes the following error is displayed: "Server Discovery timed out. Please try again later". I did find one description in CSCsj21410 which matches the problem, however, I'm not using a japanese Windows server 2003. Any suggestions??



I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Joe Clarke Tue, 09/18/2007 - 08:15

Enable CWA debugging under CiscoWorks Assistant > Administration > Log Level Settings, reproduce the problem, then post the CWA.log.

This is the debug logging coming from CWA.log. I enabled debugging and tried setup under CiscoWorks Assistant > Workflows > Server Setup.

19/Sep/2007 10:31:40:906 INFO print - LogLevel:Selection is DEBUG

19/Sep/2007 10:32:00:968 INFO print - Result of query: SELECT RunningStatus FROM CWA_WFSession WHERE WFID=4 AND CurWFStepID=1 is:

19/Sep/2007 10:32:01:015 INFO print - Result of query: DELETE FROM CWA_WFSession WHERE CWA_WFSession.WFID='0' is:

19/Sep/2007 10:32:01:109 DEBUG print - Outcome for SI workflow is <?xml version="1.0" encoding="ISO-8859-1" ?>


Target Device responded for the request 'Post'.

19/Sep/2007 10:32:01:125 DEBUG print - STATUS VALUE IS : Success

19/Sep/2007 10:38:21:343 INFO print - Result of query: UPDATE CWA_WFSession SET CWA_WFSession.RunningStatus='4',CWA_WFSession.SessionInfo='Server Discovery workflow timed out. Please try again later.' WHERE CWA_WFSession.WFID='0' is:

Joe Clarke Wed, 09/19/2007 - 08:54

What workflow are you trying to launch? Is this a multi-server configuration (i.e. DCR master/slave)?

Joe Clarke Thu, 09/20/2007 - 14:15

It won't do any harm if installed, so it's worth a shot. I see no other reason why CWA cannot get its necessary information.


This Discussion