09-18-2007 12:15 AM
Hi,
Currently I'm experiencing a problem with CiscoWorks Assistant 1.0. It displays the message "Collecting existing server information. Please wait."
After about 5 minutes the following error is displayed: "Server Discovery timed out. Please try again later". I did find one description in CSCsj21410 which matches the problem, however, I'm not using a japanese Windows server 2003. Any suggestions??
Cheers,
Vincent
09-18-2007 08:15 AM
Enable CWA debugging under CiscoWorks Assistant > Administration > Log Level Settings, reproduce the problem, then post the CWA.log.
09-19-2007 01:03 AM
This is the debug logging coming from CWA.log. I enabled debugging and tried setup under CiscoWorks Assistant > Workflows > Server Setup.
19/Sep/2007 10:31:40:906 INFO com.cisco.cwa.log.CWALog print - LogLevel:Selection is DEBUG
19/Sep/2007 10:32:00:968 INFO com.cisco.cwa.log.CWALog print - Result of query: SELECT RunningStatus FROM CWA_WFSession WHERE WFID=4 AND CurWFStepID=1 is:
19/Sep/2007 10:32:01:015 INFO com.cisco.cwa.log.CWALog print - Result of query: DELETE FROM CWA_WFSession WHERE CWA_WFSession.WFID='0' is:
19/Sep/2007 10:32:01:109 DEBUG com.cisco.cwa.log.CWALog print - Outcome for SI workflow is
19/Sep/2007 10:32:01:125 DEBUG com.cisco.cwa.log.CWALog print - STATUS VALUE IS : Success
19/Sep/2007 10:38:21:343 INFO com.cisco.cwa.log.CWALog print - Result of query: UPDATE CWA_WFSession SET CWA_WFSession.RunningStatus='4',CWA_WFSession.SessionInfo='
09-19-2007 08:54 AM
What workflow are you trying to launch? Is this a multi-server configuration (i.e. DCR master/slave)?
09-19-2007 11:49 PM
I'm not actually trying to start a specific workflow. I just clicked "Server Setup" under workflows. It's a single server setup with ACS.
09-20-2007 07:24 AM
I looked at the patch for CSCsj21410, and it could be applicable to non-Japanese version of Windows. Have you localized your server for Dutch? While this would not be a supported configuration, the patch for CSCsj21410 from http://www.cisco.com/cgi-bin/tablebuild.pl/cwa10 may help you.
09-20-2007 01:46 PM
It's a non-localized Windows 2003 enterprise edition install. Updated with SP2 and all latest security patches. So, just plain US english :-)
Do you think if I just try the patch, if it would do harm on an US english installation?
09-20-2007 02:15 PM
It won't do any harm if installed, so it's worth a shot. I see no other reason why CWA cannot get its necessary information.
09-20-2007 11:53 PM
Hi,
Installing the patch didn't resolve the problem. Have you got any other suggestions?
cheers,
vincent
09-21-2007 09:30 AM
Do you have the Windows Firewall enabled?
09-23-2007 11:15 PM
Hi,
No, this service is disabled and not applied on any adapter. Do you think there might be a networkproblem involved?
When the dialog tells you to wait for server discovery, what is actually going on?
cheers,
Vincent
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