Supervisor Desktop agents not showing

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Sep 18th, 2007
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After applying changes in CRS, users are not showing up in the teams that I've assinged them in Supervisor Desktop. Any ideas?

Correct Answer by Abdulbaseer Mohammed about 9 years 10 months ago

Glad to help. Happy to see you are back in spotlight.


Appreciate if you can rate my help.


Thanks

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Brandon Buffin Tue, 09/18/2007 - 19:24
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In Desktop Administrator, under Locations, click your LDAP profile. Click Setup -> Synchronize Directory Services.


Hope this helps.


Brandon

Abdulbaseer Mohammed Tue, 09/18/2007 - 21:11
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also note that your users need to log out and login some times this helps synchronize the agent settings. Do your users logout regularly or they leave just not ready mode?

manumohan200 Wed, 09/19/2007 - 03:06
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Hi,


I am having the same problem with IPCC Enterprise. I have got two Supervisor agents logged in, and from one of the Sup agents I am not able to see the other.


Do I need to same synchronization for the Directory services. How to do this in the case of IPCC Enterprise?


Thanks,

Manu

Abdulbaseer Mohammed Wed, 09/19/2007 - 04:13
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Mohan,


Not sure if I understand fully. Try synchronization by running the synchronization function or have both sup's completely log out and back in.


Thanks.

spotlight41 Wed, 09/19/2007 - 03:39
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abdulbaseer,

That is exactly what it was. They were part of the wrong team until they logged out and then back in. I appreciate your help.

Correct Answer
Abdulbaseer Mohammed Wed, 09/19/2007 - 04:15
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Glad to help. Happy to see you are back in spotlight.


Appreciate if you can rate my help.


Thanks

clarkjaso Wed, 01/28/2009 - 08:25
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Not exactly, I just experienced this and it is not just logging out that resolves the issue, but logging out and closing the application.



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