crmdmgtd does not work..

Answered Question

Hi, till sept13, my CW LMS was working fine, and after a reboot on autoupdate (which updated

"

Security Update for Windows 2000 (KB936021)

- Windows Malicious Software Removal Tool - August 2007 (KB890830)

- Security Update for Windows 2000 (KB938829)

- Security Update for Windows 2000 (KB921503)

- Security Update for Internet Explorer 6 Service Pack 1 (KB938127)

- Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB937143) "

on the Windows OS), when i try to start crmdmgtd.exe i get following.

"

C:\Documents and Settings\Administrator>net start crmdmgtd

The CiscoWorks Daemon Manager service is starting.

The CiscoWorks Daemon Manager service could not be started.

The service did not report an error.

"

I have following packages/versions..

? CiscoWorks Device Fault Manager (DFM) (1.2)

? CiscoWorks Campus Manager (3.3)

? CiscoWorks Resource Manager Essentials (RME) (3.5)

? CiscoWorks Internetwork Performance Monitor (IPM) (2.5)

? CiscoWorks CiscoView (5.5)

? CiscoWorks Common Services(2.2)

Please let me know if there is more information required..

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 9 years 4 months ago

Try running NMSROOT\setup\support\resetCasuser.exe and see if that helps. If not, check the Windows event viewer for other clues.

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Correct Answer
Joe Clarke Wed, 09/19/2007 - 08:48

Try running NMSROOT\setup\support\resetCasuser.exe and see if that helps. If not, check the Windows event viewer for other clues.

Joe Clarke Wed, 09/19/2007 - 19:36

You cannot change casuser's password without using resetCasuser. The password must be known to dmgtd in order for it spawn processes as casuser.

MathieuJM_2 Thu, 12/13/2007 - 01:48

Hi,

I have the same issue, after reseting the Casuser password all works fine.

But is it a well known bug and have you a bugfix for it ?

Do you know the reason why a reboot of the server cause a need of resetting the Casuser password ?

Cheers

Joe Clarke Thu, 12/13/2007 - 08:08

The only things that resetCasuser does are change the casuser password in the SAM and in our private registry location, and reset the local security policies to allow and disallow casuser certain rights. If this tool fixes your problem, someone or some thing is either manipulating the SAM entry for casuser or changing the local security policies.

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