Recently I took the CCIE written; however, I found The Cisco do cretae an new account for me, but not merge or add the record into my previous CCIE Profile. And the web site: www.cisco.com/go/certsupport did not have the way to solve the problem. I expect that it was cause by the different test center. So, can anyone provide the suggest to solve it? Thansk for any recommandation.