09-19-2007 02:51 AM - edited 03-14-2019 01:19 AM
Hi,
I am having IPCC Enterprise 7.0.
Is there any way like I can get the caller ID's of the abandoned calls in the historical reports so that I can call back them?
Thanks,
Manu
09-25-2007 07:06 AM
The Call ANI number is displayed on "Abandoned Call Detail Activity Report" and "Agent Detail Report".
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/hist_rep/hradvch4.htm#wp1051062
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