Renaming Team names in CRS

Answered Question
Sep 19th, 2007
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I want to revamp my Teams in CRS. I would like to consolidate and rename some of them and change a lot of members groups. Is there any reason I should be worried doing this? Will this effect anything else? i.e. CSQ's. I am doing this to reorganize the layout of the Cisco Supervisor Desktop.

Correct Answer by Abdulbaseer Mohammed about 9 years 8 months ago

Yes it will take effect immediately. The agents or users have to logout and logback in to see the change.


Good luck. if this helps please rate.


Baseer.

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Abdulbaseer Mohammed Wed, 09/19/2007 - 04:19
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Yes. My first recommendation is do this after hours. Secondly write down all the info as is b4 making changes.

Lastly document all clearly run by your users, establish a plan for any mishap to be reported back to you and then yes go ahead.


This is very simple stuff, basic re org but can be a pain if you don't do it right.


Thanks,

Baseer.

spotlight41 Wed, 09/19/2007 - 04:24
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Do the changes take effect immediately? Will I be able to log into Supervisor Desktop and see the new Teams right away? My users are currently not even using Sup Desktop as of now. This is a brand new installation and I'm just ramping this up. The Teams were set up for me by a 3rd party, and I am now looking to change. In this case, okay to do during hours since they aren't using it now anyways?

Correct Answer
Abdulbaseer Mohammed Sun, 09/23/2007 - 21:35
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Yes it will take effect immediately. The agents or users have to logout and logback in to see the change.


Good luck. if this helps please rate.


Baseer.

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