CUE system language settings

Answered Question
Sep 19th, 2007
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Hi. I have a UC520 running CUE. When I install CUE, it automatically sets itself up with US settings; US timezone and the US voicemail (voicemail recording says press the pound button... in UK we need her to say 'press the hash button...) How do I change the language settings in CUE ?

Correct Answer by Rob Huffman about 9 years 6 months ago

Hi Davies,


Sorry about that my friend, the info I sent you was incomplete and incorrect :( Here is the proper info for UC500;


Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)


http://www.cisco.com/en/US/products/ps7293/prod_installation_guide09186a0080851ab7.html


Cisco Unified 500 Series is shipped preloaded with a Cisco UC500 Release version which includes Cisco IOS software, Cisco Unified CME, Cisco Unity Express, Cisco Unified IP phone firmware files, and locale and voice-mail prompt language files for U.S. English.


Here is what you need;


To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.


Getting Started Guide for Cisco Unified Communications 500 Series


http://www.cisco.com/en/US/products/ps7293/products_getting_started_guide09186a0080824095.html#wp48985


Additional References for CUE on UC 500;


Cisco Unity Express GUI System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679da7.html


Cisco Unity Express Voice-Mail System Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a008060339a.pdf


Cisco Unity Express Voice-Mail System User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_user_guide09186a00806033eb.html


Cisco Unity Express VoiceView Express Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a0080678bc6.pdf



Hope this is better!

Rob

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Rob Huffman Wed, 09/19/2007 - 05:05
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Hi Davies,


Here is the related info;


CUE - Adding or Removing Languages


Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boot helper except when you perform a complete installation of the Cisco Unity Express software.


Installing Additional Languages


Prerequisites


The following information is required for installing languages:


URL of the FTP server.


Restrictions


You are limited to 2 concurrent languages with an AIM-CUE module license


You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_installation_guide_chapter09186a008087723b.html#wp1109793


Hope this helps!

Rob

davieshuw Wed, 09/19/2007 - 05:37
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Hi Rob, that appears to be the answer im looking for. One more question though;where would I find the file cue-vm-lang-pack.3.0.1.pkg , would it be living on my UC520 box somewhere?


thanks

Correct Answer
Rob Huffman Wed, 09/19/2007 - 06:00
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Davies,


Sorry about that my friend, the info I sent you was incomplete and incorrect :( Here is the proper info for UC500;


Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)


http://www.cisco.com/en/US/products/ps7293/prod_installation_guide09186a0080851ab7.html


Cisco Unified 500 Series is shipped preloaded with a Cisco UC500 Release version which includes Cisco IOS software, Cisco Unified CME, Cisco Unity Express, Cisco Unified IP phone firmware files, and locale and voice-mail prompt language files for U.S. English.


Here is what you need;


To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.


Getting Started Guide for Cisco Unified Communications 500 Series


http://www.cisco.com/en/US/products/ps7293/products_getting_started_guide09186a0080824095.html#wp48985


Additional References for CUE on UC 500;


Cisco Unity Express GUI System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679da7.html


Cisco Unity Express Voice-Mail System Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a008060339a.pdf


Cisco Unity Express Voice-Mail System User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_user_guide09186a00806033eb.html


Cisco Unity Express VoiceView Express Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a0080678bc6.pdf



Hope this is better!

Rob

davieshuw Wed, 09/19/2007 - 06:35
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I see Rob, I have cue-vm-en_GB-lang-pack.2.3.2.prt1 lying about somewhere. Thanks for the post!!

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