Solved: CUE system language settings

davieshuw · ‎09-19-2007

Hi. I have a UC520 running CUE. When I install CUE, it automatically sets itself up with US settings; US timezone and the US voicemail (voicemail recording says press the pound button... in UK we need her to say 'press the hash button...) How do I change the language settings in CUE ?

Rob Huffman · ‎09-19-2007

Hi Davies,

Sorry about that my friend, the info I sent you was incomplete and incorrect :( Here is the proper info for UC500;

Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)

http://www.cisco.com/en/US/products/ps7293/prod_installation_guide09186a0080851ab7.html

Cisco Unified 500 Series is shipped preloaded with a Cisco UC500 Release version which includes Cisco IOS software, Cisco Unified CME, Cisco Unity Express, Cisco Unified IP phone firmware files, and locale and voice-mail prompt language files for U.S. English.

Here is what you need;

To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.

Getting Started Guide for Cisco Unified Communications 500 Series

http://www.cisco.com/en/US/products/ps7293/products_getting_started_guide09186a0080824095.html#wp48985

Additional References for CUE on UC 500;

Cisco Unity Express GUI System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679da7.html

Cisco Unity Express Voice-Mail System Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a008060339a.pdf

Cisco Unity Express Voice-Mail System User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_user_guide09186a00806033eb.html

Cisco Unity Express VoiceView Express Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a0080678bc6.pdf

Hope this is better!

Rob

View solution in original post

Rob Huffman · ‎09-19-2007

Hi Davies,

Here is the related info;

CUE - Adding or Removing Languages

Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boot helper except when you perform a complete installation of the Cisco Unity Express software.

Installing Additional Languages

Prerequisites

The following information is required for installing languages:

URL of the FTP server.

Restrictions

You are limited to 2 concurrent languages with an AIM-CUE module license

You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_installation_guide_chapter09186a008087723b.html#wp1109793

Hope this helps!

Rob

davieshuw · ‎09-19-2007

Hi Rob, that appears to be the answer im looking for. One more question though;where would I find the file cue-vm-lang-pack.3.0.1.pkg , would it be living on my UC520 box somewhere?

thanks

Rob Huffman · ‎09-19-2007

Hi Davies,

Sorry about that my friend, the info I sent you was incomplete and incorrect :( Here is the proper info for UC500;

Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)

http://www.cisco.com/en/US/products/ps7293/prod_installation_guide09186a0080851ab7.html

Cisco Unified 500 Series is shipped preloaded with a Cisco UC500 Release version which includes Cisco IOS software, Cisco Unified CME, Cisco Unity Express, Cisco Unified IP phone firmware files, and locale and voice-mail prompt language files for U.S. English.

Here is what you need;

To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.

Getting Started Guide for Cisco Unified Communications 500 Series

http://www.cisco.com/en/US/products/ps7293/products_getting_started_guide09186a0080824095.html#wp48985

Additional References for CUE on UC 500;

Cisco Unity Express GUI System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679da7.html

Cisco Unity Express Voice-Mail System Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a008060339a.pdf

Cisco Unity Express Voice-Mail System User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_user_guide09186a00806033eb.html

Cisco Unity Express VoiceView Express Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a0080678bc6.pdf

Hope this is better!

Rob