abbas.wasim Wed, 09/19/2007 - 09:00

I know the above link but I'd like to know if you can find the Bug ID number in something like show tech-support or crashinfo_file?


Regards


JORGE RODRIGUEZ Wed, 09/19/2007 - 09:08

There should be a file saved in flash the file then needs to be decoded, provide file to TAC , usually the file don't have a bug_ID leave that for TAC to determin whether matches a bug.


Try this link that explains how to extract the crashfile info

http://www.cisco.com/warp/public/63/gsrlccrash.shtml#gen_sub_3


http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a00800a6743.shtml






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