Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
836
Views
0
Helpful
3
Replies

Where to find Bug ID?

abbas.wasim
Level 1
Level 1

‎09-19-2007 06:18 AM - edited ‎03-05-2019 06:34 PM

I've show tech and crashinfo_file for my 6509 but can't find Bug IDs' starting with CSC

Regards

Labels:
0 Helpful
3 Replies 3

Hieu Cao
Level 4
Level 4

‎09-19-2007 08:38 AM

Check out this link..

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

0 Helpful

abbas.wasim
Level 1
Level 1
In response to Hieu Cao

‎09-19-2007 09:00 AM

I know the above link but I'd like to know if you can find the Bug ID number in something like show tech-support or crashinfo_file?

Regards

0 Helpful

JORGE RODRIGUEZ
Level 10
Level 10
In response to abbas.wasim

‎09-19-2007 09:08 AM

There should be a file saved in flash the file then needs to be decoded, provide file to TAC , usually the file don't have a bug_ID leave that for TAC to determin whether matches a bug.

Try this link that explains how to extract the crashfile info

http://www.cisco.com/warp/public/63/gsrlccrash.shtml#gen_sub_3

http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a00800a6743.shtml

Jorge Rodriguez
0 Helpful
Customers Also Viewed These Support Documents
Review Cisco Networking products for a $25 gift card