Agents Always Moving To Not Ready

Unanswered Question
Sep 19th, 2007
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I am working on a project installing/configuring a HA pair IPCC Express servers:


Server OS 2000.4.4a SR10

IPCC Express Version 4.0(5a) / Enhanced


We upgraded scripts from our 3.5.2 IPCC legacy evironment. When we test those scripts on a call center in our new 4.05 enviroment, the following occurs:


1. Call is received at agent phone while agent is in ready state

2. Caller selects any option from script and agent goes into a not ready state instantly and 100% of time


We've tried various scripts and various agent accounts with no success.

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Abdulbaseer Mohammed Wed, 09/19/2007 - 21:39
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check your select user options, or the CSQ options. If you leave the agent in active how long does it stay in ready mode?


while in read state if you press any bottons on phone what happens?


Good luck

Baseer.

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