Agents Always Moving To Not Ready

Unanswered Question
Sep 19th, 2007
User Badges:

I am working on a project installing/configuring a HA pair IPCC Express servers:

Server OS 2000.4.4a SR10

IPCC Express Version 4.0(5a) / Enhanced

We upgraded scripts from our 3.5.2 IPCC legacy evironment. When we test those scripts on a call center in our new 4.05 enviroment, the following occurs:

1. Call is received at agent phone while agent is in ready state

2. Caller selects any option from script and agent goes into a not ready state instantly and 100% of time

We've tried various scripts and various agent accounts with no success.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Abdulbaseer Mohammed Wed, 09/19/2007 - 21:39
User Badges:
  • Silver, 250 points or more

check your select user options, or the CSQ options. If you leave the agent in active how long does it stay in ready mode?

while in read state if you press any bottons on phone what happens?

Good luck



This Discussion