IPCC Scripting

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Sep 19th, 2007
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Does anyone know if it's possible to light the MWI light on the IPCC Agents' phones or ring an extension if there is a call in queue? I have a script that displays the number of calls in queue on the phone but would like some kind of notification. Thank you

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Dennis Fogler Mon, 10/01/2007 - 05:28
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  • Cisco Employee,

If you are using UCCX with Call Manager you can simply have the IPCC Express Script dial the MWI ON extension when the Calls In Queue Gets above a certain level.

msmalley Mon, 10/29/2007 - 18:32
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Do you have a sample script on how to do this?

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