I'm using IPCX 4.5 premium and I want to know how can to make a log file in an eaf script. I want to append a line, contaning witch prompt the caller has listen before get connected to an agent.
The FSQ Chapter of the Cisco CRS Historical Reports User Guide demonstrates a method to record selected menu options, by setting enterprise data which is recorded in the CCDRs. The menu choices can then be reported on.
The Release notes for CRS 4.0 contain an update to what is described the CRS Historical Reports guide.
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