CAR based on individual users

Unanswered Question
Sep 19th, 2007
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Hi,


I have CAR in my Call Manager. I am able to get reports about individual extensions.


When trying to pull reports based on users, I am not getting any thing. I have created users in DC directory in Call Manager and mentioned the Telephone number in the User detail field.


I am also able to login using these username/password to the CAR url. but when I try to go the Bill>Individual I am not getting any call reports. It says zero calls for this user.


Can anyone help me on this ?


Thanks,

Pete

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gogasca Wed, 09/19/2007 - 23:28
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Hi Pete,

Make sure the device is associated to the user. Not only phone number.

Also UserID on the phone device configuration may be useful.

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