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CAR based on individual users

dumble4me
Level 1
Level 1

‎09-19-2007 11:15 PM - edited ‎03-14-2019 11:38 PM

Hi,

I have CAR in my Call Manager. I am able to get reports about individual extensions.

When trying to pull reports based on users, I am not getting any thing. I have created users in DC directory in Call Manager and mentioned the Telephone number in the User detail field.

I am also able to login using these username/password to the CAR url. but when I try to go the Bill>Individual I am not getting any call reports. It says zero calls for this user.

Can anyone help me on this ?

Thanks,

Pete

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gogasca
Level 10
Level 10

‎09-19-2007 11:28 PM

Hi Pete,

Make sure the device is associated to the user. Not only phone number.

Also UserID on the phone device configuration may be useful.

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