Missed Call message on phone after group pickup

Answered Question
Sep 20th, 2007
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I have a main 'reception' phone. All calls coming in to this are going to a secondary number. When it rings, we do a group pickup and sieze the call from any of the phones in the office, all good. However, the 'reception' phone shows 1 missed call. How do we stop this happening?


Incidentally this happens when we call internal extensions and do a group pickup; we get the missed call message appearing on the phone that was ringing..

Correct Answer by Rob Huffman about 9 years 8 months ago

Hi Davies,


Unfortunately, this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily).



This is a bit of a pain for our "Shared Line" users as well :( One thing that does mitigate this somewhat is that when scrolling through the "Missed Calls" list, when a number in the list is highlighted you will see;


On xxxx (where xxxx is the actual number that the call came in on, this is breifly displayed right before the Time and Date info)


So,if the 7961 had the following lines;


Line 1 - aaaa

Line 2 - wwww (Shared)

Line 3 - xxxx (Shared)

Line 4 - cccc (Shared)


You could identify when the Missed Call was for aaaa,wwww,xxxx or cccc by looking at the info;


Missed Call from xxx-yyy-ssss


On - cccc (The call was intended for cccc)


Today at 6:53AM



It took awhile for our users to get used to looking at this info to see which line the

"Missed Call" was really intended for.


Now,this is not so much of an issue.


Hope this helps!

Rob


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Correct Answer
Rob Huffman Thu, 09/20/2007 - 05:24
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Hi Davies,


Unfortunately, this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily).



This is a bit of a pain for our "Shared Line" users as well :( One thing that does mitigate this somewhat is that when scrolling through the "Missed Calls" list, when a number in the list is highlighted you will see;


On xxxx (where xxxx is the actual number that the call came in on, this is breifly displayed right before the Time and Date info)


So,if the 7961 had the following lines;


Line 1 - aaaa

Line 2 - wwww (Shared)

Line 3 - xxxx (Shared)

Line 4 - cccc (Shared)


You could identify when the Missed Call was for aaaa,wwww,xxxx or cccc by looking at the info;


Missed Call from xxx-yyy-ssss


On - cccc (The call was intended for cccc)


Today at 6:53AM



It took awhile for our users to get used to looking at this info to see which line the

"Missed Call" was really intended for.


Now,this is not so much of an issue.


Hope this helps!

Rob


davieshuw Thu, 09/20/2007 - 05:48
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Thats a shame, hopefully Cisco may come up with a possible solution for that one day.. Cheers!

Jason Aarons Tue, 10/30/2007 - 17:38
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In CallManager 4.1 you could edit the 7960 dictionary.xml file and all phones would lose "X missed calls", contact TAC for details.

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