CAD not able to make or receive calls

Unanswered Question
Sep 20th, 2007
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Just installed CAD 7.0(2) with ICM 7.0. Agent can log in and go ready, but none of the call control buttons are lit...they are all grey. Consequently, can't receive calls from the queue and can't place any calls. The agent extension is associated with the PG user. The agent extension is not a shared line with any other device.

Any thoughts on what the problem could be?

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david.macias Thu, 09/20/2007 - 08:34
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In the CAD admin UI, did you assign a workflow to the agent?


thomas1 Thu, 09/20/2007 - 08:54
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Just figured it out and it's embarassing

I forgot to create a label for the device target in ICM. Silly me.


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