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CAD not able to make or receive calls

thomas1
Level 2
Level 2

‎09-20-2007 07:47 AM - edited ‎03-14-2019 01:19 AM

Just installed CAD 7.0(2) with ICM 7.0. Agent can log in and go ready, but none of the call control buttons are lit...they are all grey. Consequently, can't receive calls from the queue and can't place any calls. The agent extension is associated with the PG user. The agent extension is not a shared line with any other device.

Any thoughts on what the problem could be?

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david.macias
VIP
VIP

‎09-20-2007 08:34 AM

In the CAD admin UI, did you assign a workflow to the agent?

david

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thomas1
Level 2
Level 2
In response to david.macias

‎09-20-2007 08:54 AM

Just figured it out and it's embarassing actually...lol

I forgot to create a label for the device target in ICM. Silly me.

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