Ciscoworks License Problem

Unanswered Question

Hi folks...

We just received a NFR copy of Ciscoworks LMS 3.0

Very excited to try it out, installed it and now I am getting an error that the License Server isn't running:

"License Server/Daemon Manager is down. Please check license.log for more information."

I've restarted the server, started the processes from the CS tab by hand and no luck....

license.log just shows it starting up (unless I'm looking in the wrong place).

The docs say that an NFR copy should work for 100 devices and run 365 days - we want to test it and show it off to some of our customers....

Thanks!

I have this problem too.
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Joe Clarke Thu, 09/20/2007 - 08:00

Delete NMSROOT/etc/licenses/*.lic, then restart dmgtd. You should be able to reinstall your license then.

Joe Clarke Thu, 09/20/2007 - 08:05

You should have been sent an NFR license file. If not, then, yes, there should be a .lic file on the DVD that you can use once you purge the existing licenses.

David Stanford Thu, 09/20/2007 - 16:44

Did you restart any processes after removing to old license and adding the new one?

Joe Clarke Thu, 09/20/2007 - 20:23

That's not what I said to do. I said to delete the current *.lic files then install the new license (not copy it into NMSROOT/etc/licenses). To install the license you need to go to Common Services > Server > Admin > License. Repeat the process, and you should be okay.

[ Wed Sep 19 12:33:24 EDT 2007 ] [main] INFO com.cisco.nm.license.server.LicenseManager - Getting Flex features

[ Wed Sep 19 12:33:24 EDT 2007 ] [main] INFO com.cisco.nm.license.server.FlexlmFeatures - Root: C:/PROGRA~1/CSCOpx/etc/licenses

[ Wed Sep 19 12:33:24 EDT 2007 ] [main] INFO com.cisco.nm.license.server.FlexlmFeatures - Got 4 license files

[ Wed Sep 19 12:33:24 EDT 2007 ] [main] INFO com.cisco.nm.license.server.LicenseManager - Creating PAK repository

[ Wed Sep 19 12:33:24 EDT 2007 ] [main] INFO com.cisco.nm.license.server.LicenseServer - Ready for connections on: 40401

Joe Clarke Fri, 09/21/2007 - 10:08

The next step requires enabling license debugging which is not a straight-forward process. If this is covered under contract, your best bet is to open a TAC services request, and have them walk you through the steps.

Joe Clarke Fri, 09/21/2007 - 10:12

I forgot this is LMS 3.0. Debugging is actually easy to enable in 3.0. Go to Common Services > Server > Admin > CS Log Configuration, and enable Licensing debugging. Reproduce the problem, then post the new license.log.

rkb04071984 Fri, 11/23/2007 - 06:10

Hi!

What your operation system language?

Cisco works only function with Windows english and japanese version.

Thanks

rkb04071984 Fri, 11/23/2007 - 06:12

Hi!

What your operation system language?

Cisco works only function with Windows english and japanese version.

Thanks

English - I emailed various Cisco departments and pleaded for help (we're an authorized reseller of Cisco equipment).

Never got any replies and have since dropped all Cisco management software - moved onto other 3rd party solutions.

We love Cisco products but they don't seem interested in helping out a small reseller who has a NFR copy and wants to demo it for clients so we're partnering up with other companies that would like the revenue.

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