Install Guide for Upgrade from IPCC Express 4.0 to 4.5

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Sep 20th, 2007
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Can anyone point me towards the documentation that talks about upgrading IPCC Express 4.0 to 4.5. The install guides for other versions talk about upgrades from previous versions but I can find a section in the 4.5 Install Guide or I am just missing it.


Any help is appreciated.

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shane.orr Thu, 09/20/2007 - 16:52
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Son of a Biscuit


Well that explains why I could not find any upgrade information anywhere. I even read thru that particular document quite a bit but I guess I neglected to see that part. Good find.

Rob Huffman Fri, 09/21/2007 - 04:26
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Hi Shane,


I was surprised to see this note as well! I'm not sure what the plan for this migration is but if you learn anything maybe you could let us know. I would try to engage my Cisco SE to help with this one :)


Take care,

Rob

kenta_watai Mon, 03/17/2008 - 10:53
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I'm in the same boat right now where I have a 4.0 install. The PDF that was referenced is not available any more. Can someone tell me what page 5 says?


Thanks

Kenta

Rob Huffman Mon, 03/17/2008 - 13:55
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Hi Kenta,


Here is the clip :(


Support for new install only-Cisco CRS 4.5(1) supports a new installation

only. It does not support upgrading from a previous version of Cisco CRS. (see page 5)


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/release/notes/4.5.1/crs451rn.pdf


Hope this helps!

Rob

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