Unanswered Question
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Overall Rating: 5 (2 ratings)
ruesch-eng Thu, 09/20/2007 - 15:57

Typically, the directory lookup is handled by Unity. The user is given the option to be listed or not listed in the directory. Are you using Unity in your environment?

rob.huffman Fri, 09/21/2007 - 05:04

Hi Jose,

I beleive the the user also has to have recorded their "spoken name" for this to work properly.

Let us know,


ruesch-eng Fri, 09/21/2007 - 05:11

Hi -

It is a requirement that the user have recorded their name. When you dial his extension, are you sure you are hearing his recorded name as opposed to his personal greeting?

ruesch-eng Fri, 09/21/2007 - 05:13

Another thought - Is the user's name spelled correctly on the subscriber page in Unity?

rob.huffman Fri, 09/21/2007 - 05:22

Hi Jose,

I like Laura's thinking here :) The other thing that concerns me is that you mentioned the "Recorded Name and work title". That sounds like a problem to me. It should probably just be the First and Last Name only!

Hope this helps!



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