09-20-2007 02:10 PM - edited 03-14-2019 11:39 PM
If someone calls our main number in our office, they are gven an option to type in an individual's name (if caller doesn't know their extension), but if I type in a particular user, it does not recognize it. where do I look at in callmanager 4.1 to correct that?
09-20-2007 03:57 PM
Typically, the directory lookup is handled by Unity. The user is given the option to be listed or not listed in the directory. Are you using Unity in your environment?
09-21-2007 05:02 AM
Yes. We use Unity 4.2 and under users profile, the box "List in phone directory" is checked off. Is there another area to look at?
Thank you for replying!
09-21-2007 05:04 AM
Hi Jose,
I beleive the the user also has to have recorded their "spoken name" for this to work properly.
Let us know,
Rob
09-21-2007 05:08 AM
If I dial his extension, he has recorded his name along with his work title.
09-21-2007 05:11 AM
Hi -
It is a requirement that the user have recorded their name. When you dial his extension, are you sure you are hearing his recorded name as opposed to his personal greeting?
09-21-2007 05:13 AM
Another thought - Is the user's name spelled correctly on the subscriber page in Unity?
09-21-2007 05:22 AM
Hi Jose,
I like Laura's thinking here :) The other thing that concerns me is that you mentioned the "Recorded Name and work title". That sounds like a problem to me. It should probably just be the First and Last Name only!
Hope this helps!
Rob
09-21-2007 05:23 AM
Yes, good point, Rob. Also, here is a link for fixing a sync issue that could be causing the problem.
09-21-2007 05:39 AM
Thank you! I'll check on sync doc.
09-21-2007 06:05 AM
Here's what's going on. I dial the office main number and I get greeting. "If you know your party's extension, you may dial it at anytime or if you may press 7 for staff directory" and this is where his name isn't showing up at when you press the digits on the phone.
ps. sorry for misinformation :)
09-21-2007 05:38 AM
I'll check on it.
thank you very much!
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