I installed ENC and FRA both but I able to see only English from subscriber conversation and call handler.
-I have three directory on \localoze\defaultconfiguraito\
why I able to see English only from the language selection even installed FRA?
Thanks in advance,
It looks like the old 3 - Languages 2- License's issue. Try selecting FRA via this method;
The number of language licenses available determines how many phone, TTS, and GUI languages Cisco Unity can load and use at a time. For example, if your organization has two phone language licenses, but has four languages installed, Cisco Unity will allow you to load and use only two at any one time. You can, however, select which two are used, and you can change this selection at any time. This flexibility allows you to better manage the language needs of your users.
Specifying Phone Languages
You specify a default phone language and other system-wide phone language settings on the System > Configuration > Phone Languages page.
From this good older doc;
Hope this helps!