we have a CCM cluster where we have phones set up in zones - so 1 site will have 9 digit extension with the 1st 4 digits as zone identifiers - the users are not aware of the 1st 4 digit zone code, they only know the 5 digit extensions.
In Unity we setup subscribers with the unique number,all nine digits, and on site it works ok. However when users dial in externally (off site) they do not know their full nine digits - only the last 5, will the prefix digits feature in Unity 5.x work for us here?(I've got a inkling that it won't as it only works for CH's and subscribers). In the meantime we have set their mobiles as alternate extensions so as long as they dial in using their mobiles they are ok - its just the odd occasion when they call Unity externally from another unknown phone. Any ideas or experience's of the same would be appreciated...tia, Jeff.