- Silver, 250 points or more
According B-ACD configuration, when a caller presses 0 for the operator, the digit 0 maps to the highest hunt group (aa-hunt1 to aa-hunt10) that has been configured. The hunt group aa-hunt10 is always reserved for the operator, and the default operator option is 0.
My question is that our company has only 1 operator(receptionlist), so I couldnt create a hunt group for operator, because ephone-hunt wont allow me to put one ephone-dn at "list command"?
for instance, our operator has extension 8001 only
ephone-hunt 1 seq
list 8001, 8001 <-- it wont allow me to enter 8001 twice or just enter 8001
Is there anyway to allow press 0 without create a hunt-group at B-ACD??