Solved: Adding a CTI port to a line group

lbichard · ‎09-24-2007

I am trying to use a CTI port in a line group. CM6.0 returns an error [116] TypeDbErrors.CTIDEVICE_IN_LINEGROUP_DISALLOWED. Anyone know why?

If you try and achieve the same thing using a forward all on a normal line the forward is ignored when implemented in hunt list.

How can I get a hunt list to use a CTI device?

thanks

Leigh

Rob Huffman · ‎09-24-2007

Hi Leigh,

My understanding of this is that since CCM 5.x you could no longer include a CTI Port in a line Group (there was a workaround in CCM 4.x I beleive). I'm guessing from your post that you are trying to accomplish some Forwarding from the Hunt Group to a destination like Voicemail.Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

The Forwarding should be applied at the "Hunt Pilot" Level, if you configure a Destination # (DN of Unity VM Pilot) under the settings shown below, you should be good to go;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎09-24-2007

Hi Leigh,

My understanding of this is that since CCM 5.x you could no longer include a CTI Port in a line Group (there was a workaround in CCM 4.x I beleive). I'm guessing from your post that you are trying to accomplish some Forwarding from the Hunt Group to a destination like Voicemail.Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

The Forwarding should be applied at the "Hunt Pilot" Level, if you configure a Destination # (DN of Unity VM Pilot) under the settings shown below, you should be good to go;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

Hope this helps!

Rob

lbichard · ‎09-24-2007

Rob

I discovered Hunt Pilot and it works but your post gives me the reason why.

Thanks for the info

Leigh