Callmanager 6 : Recover Lost Security Password

Unanswered Question
Sep 24th, 2007

Does anyone knows how to recover a lost admin security password in CallManager 6.0 ?

The commande would be in CLI "set password security".

But I can't remember the actual password so I can't change it.

Thanx,

Bastien.

I have this problem too.
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rob.huffman Tue, 09/25/2007 - 06:46

Hi Bastien,

This was provided for CCM 5.x by Mahesh but may apply to 6.x as well;

Recovering the Administrator Password

If you lose the Administrator password and cannot access the system, use the following procedure to reset the Administrator password.

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Note During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.

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Procedure

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Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to admin password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.

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Note The system resets the Administrator username to admin. If you want to set up a different Administrator username and password, use the CLI command set password. For more information, see Appendix A, "Command Line Interface."

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Step 7 Reenter the new password.

The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.

Step 8 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/iptp_adm/504/iptpch2.htm#wp1040303

Hope this helps!

Rob

kgroves42 Thu, 11/01/2007 - 07:55

Does this work for the Security Password also, I know what the Admin Password is.

I am trying to add a server into the cluster but we don't have the security password, and the "set password security" requires the old password before you can change it.

Thanks

Ken

mlitka Mon, 11/12/2007 - 16:42

I just performed the operation and it did have an option for the security password.

markus.thelen Thu, 12/06/2007 - 02:27

Hey Ken,

could you resolve the problem? I'm facing exactly the same problem as you had.

Hopefully there is another way than a clean install...

Cheers,

markus

kgroves42 Thu, 12/06/2007 - 04:46

Yes this method does work

Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to admin password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.

When you get to this step you will get an option to Change either the administrator password or the security password.

Ken

markus.thelen Thu, 12/06/2007 - 04:50

Thank you for your quick response. I tried it already direct from console. And I had to reboot my server first. He did not realize correctly, wether a CD/DVD was inserted or not.

Now we're fine again.

Cheers, markus

h.estigarribia Thu, 01/22/2009 - 13:08

Is it necessary to reboot the publisher server after reseting the security password? thanks

rob.huffman Thu, 01/22/2009 - 15:20

Hi Horacio,

The Publisher server will not require a re-boot after resetting the password :)

Hope this helps!

Rob

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