CUOM 2.0.0 not collecting ccm performance data

Unanswered Question
Sep 24th, 2007

I have installed CUOM 2.0.0 and could discover all ccm and manage them. I get alerts regarding proccesses, memory usage, etc. The only thing that is not working are the performance graphs.

I always get no data for the interval.

For the other devices, voice gateways, I get performance data.

I have made one dcr export and checked that all credentials, https, wmi and snmp are OK.

The ccm are being monitored as seen below:

From CUOM Detailed Device View

1. System Name CMTIPRJ1

2. IP Address 172.21.10.11

3. MAC Address 00-11-0A-30-66-AC

4. Device Capability MediaServer, CiscoCallManager, VoiceServices, Host

5. First Discovered Wed 22-Aug-2007 21:27:10 BRT

6. Last Discovered Sun 23-Sep-2007 18:12:23 BRT

7. Description Hardware: x86 Family 15 Model 2 Stepping 9 AT/AT COMPATIBLE - Software: Windows 2000 Version 5.0

(Build 2195 Uniprocessor Free)

8. Model Media Server

9. Platform Name COMPAQ

10. System Contact

11. System Location

12. System Up Time 2 days 16:00:56

13. System Object ID .1.3.6.1.4.1.311.1.1.3.1.2

14. Current State Active

The ccm versions are:

Cisco CallManager System version: 4.1(3)sr5b

Cisco CallManager Administration version: 4.1(0.11)

Cisco CallManager Installation ID: 4.1(3)sr5b

From the log file on C:\Program Files\CSCOpx\data\gsu\_#GSUDATA#_\Error.log I get the same error for all four cluster members of the two clusters:

24-Sep-2007 16:08:00 BRT,CMTIPRJ1,172.21.10.11,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPRJ2,172.21.10.12,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPSP1,172.17.10.11,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPSP2,172.17.10.12,Cannot collect data. The username or password for the device is null or blank.

Any help is appreciated

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
jsivulka Fri, 09/28/2007 - 14:30

I think performance monitoring service is not working properly. This issue has been confirmed to be bug CSCsi11462 which has been resolved in the next version of CUOM (2.0.1).

Actions

This Discussion