We are using a CCM 4.1.3 sr 5b and we want to use CAR for reporting. I install the pluging and configure the base charge field with a value of 100, the multiplicator factor of the voice quality category are different from 0 and the multiplicator factor of the time of day is set to 1. Although these parameters when I generate a report the charge column is set to 0 and the QOS column is set to NA.
How can I do to have on a report the charges different from 0 and the QOS column set to it's proper values?
Thanks for your help.